Terms & Conditions


Great Britain, Europe, Thailand and Singapore

The rates for FIT hotels are per room per night and inclusive of service charge, tax and breakfast as indicated or otherwise stated.
Rates are per room per night and inclusive of service charge and taxes only. Rates including breakfast will be indicated.

London Apartments/Australia/Canada/USA

Rates given in Winter Tariff valid till December 2007.
Rates are always reconfirmed at the time of confirmation. ALTAIR SERVICES reserves the right to pass on any increase in rates caused by the changes in the suppliers’ tariff and local/government taxes.

Child Policy

A child below 12 years sharing a twin room with two adults in U.K. and Europe is usually free of charge. Please check with our office while making reservations. Breakfast for the child must be paid directly to the hotel.
In U.S.A., a maximum of 2 children will be free when sharing with 2 full paying pax. This policy may vary in some hotels. All family plan policies are based on pax using existing bedding in the room. Free children will be determined by the policy of each hotel as indicated in this tariff in ‘FP’ column. EXACT age of all children is required to make reservations.
In Asia, child sharing bed with two adults in double/twin room is usually free of charge.


All payments are to be made to our office in foreign exchange, travellers’ cheques or credit card from the BTQ or LERMS collected by the client along with the passport copies (including endorsement page of the BTQ). Coins will not be accepted.


A minimum of non-refundable amount of GBP 50 is required for making reservations at an apartment. 20% of the total amount must be paid to us 21 days in advance to secure the booking, failing which the requests will automatically be cancelled. This amount can be paid in Indian Rupees as a deposit. We must receive full payment 14 days prior to arrival. For payments on arrival, we will require the full amount in Indian Rupees as a deposit.

Amendment / Cancellation / Refund Policy

Cancellation deadline in general for FIT hotels are 72 hours prior to arrival date. If cancelled within 72 hours, 1 night room charge will apply. Some hotels may have specific cancellation policies which will be indicated along with every confirmation. Bookings will be released if not reconfirmed within the time limit. It is better to check cancellation and amendment policies with our office while making reservations as policies may differ at each hotel.
Strict cancellation policies apply for apartments and fair periods in Europe. A cancellation fee of GBP 50 will be charged if apartment booking is cancelled after reconfirmation.

Cancellations for weekend / Monday arrivals must reach our office by Thursday afternoon.

For any cancellation you need to make at a time when our office is closed or on a public holiday, the request must be sent direct to the hotel with a copy to us. We will not charge a cancellation fee provided the hotel does not charge us the same.

NO SHOW – charges for one night plus any additional charges by hotels.
In Transit cancellations or changes :
Our suppliers will charge a fee of USD 25 per room per night or per person per service for any cancellation or change made directly by the passenger while he is travelling, plus any other charges made by the hotels or service company.
Requests for refund should be made in writing within 30 days after the scheduled completion of the services. All refunds will be made in Indian Rupees as per the RBI Regulations. All refund requests are subject to obtaining a refund approval from our suppliers and no refunds can be given without this approval. The supplier reserves the right to process and whether or not to approve the fund request and if necessary, charge an administrative fee. To expedite refunds, the client will have to submit relevant documents as proof of cancellations made / early checkouts.

  • We reserve the right to substitute hotels of equal or superior grade, if necessary.
  • Our suppliers hold room blocks at hotels and release names between 2-15 days before arrival. Hotels may not be aware of passenger name should the passenger want to reconfirm directly.
  • In case of excessive changes, additional communication / change fees may be added.
  • If cancellations are made directly with hotels, the clients will need to provide the name of the person who has auctioned the cancellation and the cancellation number provided by the hotel.
  • Bedding varies from hotel to hotel but the following usually applies : single room has one bed, double room may have one large bed, twin room will have two single beds. Triple rooms may have three beds or one double bed and one single bed.
  • It is the responsibility of the client to check the accuracy of the vouchers issued by our office. If the error is not brought to our notice, resulting charges / no shows will be billed to you.


Altair Services will periodically update the rates, adding, deleting or changing information. UPDATES will supercede any information given/printed earlier.


Altair Services Pvt. Ltd. acts only as agent for the passenger with regard to travel. Altair Services does not manage or control or operate any transportation vehicle, any hotel or any other supplier of services and therefore, assumes no liability for injury, loss or damage, accident, delay or irregularity which may be caused by defect in any vehicle or for any reason whatsoever, or through acts or defaults of any company or person engaged in carrying out the arrangements made for the clients.

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